Cancellation Policy Austria

Rescission through explicit written statement
Within 14 days after receipt of the goods, each customer can withdraw from the contract by sending a written declaration of rescission without giving reasons. For this, it is sufficient if the declaration of withdrawal is sent within this period (it will decide the date of the postal service slip). In this case, the customer is obligated to return the goods without delay. The return shipping costs (postage) are to be borne by the customer. If the goods have been used and / or damaged, the customer has to pay a reasonable fee for the use, including a reasonable compensation for the damages incurred – at most in the amount of the value of the goods – to the seller. The withdrawal declaration must be sent to the following address:

Joc's Country Corner
Owner: Franz Jochen Schraml
Triesterstrasse 63, 8073 Feldkirchen bei Graz
Management: Franz Jochen Schraml

Phone: +43 (0) 316 29 13 92
Fax: +43 (0) 316 29 13 92

VAT identification number: ATU 28868605

Rescission by simple return of the goods
The customer may also exercise his right of rescission by simply returning the goods to the seller within 14 days of receipt without written notice of withdrawal. In this case, the timely sending of the goods shall be sufficient to meet the deadline. A prerequisite for this form of exercise of the right of withdrawal by simple return of the goods is that the goods are not damaged or used and the return is sufficiently franked. Only in case of incorrect or defective delivery the seller bears the return shipping costs (postage).

The risk of return as well as proof of this is the responsibility of the customer. In the case of a withdrawal of the customer (by express declaration or simple return of the goods), the seller immediately repays the already paid purchase price – shipping costs are not refunded. When you place an order for an open account, you will be credited to the customer account.

Information about the exclusion of the right of withdrawal
The right of withdrawal does not exist in the case of the delivery of goods which are custom-made or are clearly tailored to the personal requirements, or for the delivery of audio or video recordings or software, if the delivered data carriers have been unsealed by you.

Notes on returns
The terms and conditions set out in this section (“Notices of Return”) are not a prerequisite for the effective exercise of the above right of rescission.

Customers are requested to notify the seller of the returned item to the seller (on working days from monday to saturday from 09:00 o’clock to 12:00 o’clock and from monday to friday from 14:00 o’clock to 18:00 o’clock via the phone number +43 (0) 316 29 13 92 as well as by e-mail at to return the return. In this way, they enable the vendor to assign the products as quickly as possible.

Customers are asked to return the goods as a prepaid package to the vendor and to keep the receipt document. On request, the Seller will reimburse the customer the cost of the Portokosten, if these are not to be borne by the Buyer himself.

Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned in original packaging with all accessories to the seller. If the original packaging is no longer in the possession of the seller, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid possible claims for damages due to defective packaging.


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