payment and shipping
Conditions as follows:
We deliver domestically (Austria) and in the countries listed below (see table).
Shipping costs include the statutory VAT
DELIVERY FOR ALL COUNTRIES IN THE TABLE
We send our goods with the Austrian Post, DPD. A signature is required for delivery and receipt of the goods.
If there is no receipt of the goods on the first delivery, a message will be left for collection. If the package is not picked up after the 3rd delivery attempt, the package will be returned to us. If you send the item again, the shipping fee will be charged again. We ask for your understanding.
Unfortunately, we also have to make changes on the subject of “logistics costs worldwide”.
We’ve kept shipping costs as low as possible for as long as we can.
However, since there have been huge increases in raw material prices (there is a massive shortage of raw materials) and transport costs, we are also forced to adjust our shipping costs to the circumstances.
Since logistics in all countries – i.e. worldwide – is overloaded, transport costs have increased enormously.
In order to be able to continue to supply you with a wide range of goods, we have recalculated the shipping costs.
If the economic situation eases, we will immediately recalculate our shipping costs and reduce them again.
We appreciate your purchase from us very much and would also like to accommodate you, so we have set up a shipping exemption for AUT & DE for orders (the value of the goods is calculated) from €100.00.
You are also free of shipping costs within the EU from an order (value of goods is calculated) of €200.00.
Of course you can also send us an email or contact us by phone if you have any questions.
In order to keep the shipping costs as low as possible, we decided to work with some suppliers. We therefore reserve the right to choose the provider with which we ship your goods. This is the only way we have managed to avoid an enormous price increase in shipping.
We ship with DPD or Austrian Post.
The costs will be shown to you in front of the cash register.
Of course we also deliver to countries internationally!
DELIVERY FOR ALL OTHER COUNTRIES on request if you do not see any shipping costs.
Unless otherwise stated, the prices stated on the product pages include statutory VAT and other price components.
In addition to the stated prices, we charge a shipping fee per package for delivery (up to 31 kg). If a delivery exceeds this weight, we will contact you. This varies for AUT, DE, EU and international countries. For deliveries to countries subject to customs duties, we do not assume any costs and processing, these are to be borne by the customer himself. The shipping costs will be clearly communicated to you again on the product pages, in the shopping cart system and on the order page.
Some items may incur additional packaging costs. This is already stated on the product page or in the shopping cart and the order page.
With special voucher campaigns, it is possible to get free shipping. These coupons will be posted on our landing page, Twitter, Cylex, Buy Regional and other platforms on a case by case basis.
If you order a voucher, the voucher has a code that you can use to shop in the online shop for 1 year after the date of issue. This voucher is only intended for the online shop and not for our retail shop.
We currently ship to the following countries: Austria, Germany, EU and internationally.
It can happen that delivery problems are announced by the sender.
At peak times, such as Christmas, Easter, Mother’s Day, but also other holidays with our theme Western & Country …. have to do, there may be delivery bottlenecks on the part of the shipping provider. Unfortunately we have no influence on this. We ask for your understanding.
In our online shop, we indicate the delivery times specified by the supplier. The delivery times are always calculated on working days.
Should be shipped on Friday, a delivery time of 3 days is given, this shipment will not be delivered on Monday but on Wednesday. Holidays and weekends are not counted as working days.
Our shipping partner is the Austrian Post / DPD